Return via MAIL
All domestic orders ship with a FREE prepaid return mailing label. To ship an item back to SIMPLY POLYBAGS please:
- Pack your item(s) and affix the prepaid mailing label to the top of the package.
- If you are including items from multiple orders please write down the order numbers on a sheet of paper and include them in the package.
- For exchanges, we recommend you reserve your exchange item online via your purchase history or contact customer service.
- Mail your package using one of the following methods:
- Drop your package at a UPS/FedEx location (determined by your return label) without waiting in line. The label is prepaid and requires nothing else on your end. Visit the UPS or FedEx site to find the closest location.
- Alternatively, you can leave the package off at a location that has a daily UPS/FedEx pick-up.
Items purchased from SIMPLY POLYBAGS are eligible for a full refund if returned within 30 days of purchase.
Items must be returned undamaged and unused in original packaging.
We accept returns for two reasons. Reason #1 – We sent you the incorrect product. Reason #2 – A product that we sent was damaged.
You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase if the items meet the criteria set above. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon notification that you would like to return a product, we will issue you an RMA and discuss return shipping. Once we have receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
Refunds will be issued in the same method of payment as the original payment. A purchase made with a credit card: a refund will be issued to the original credit account, for example.
To follow-up on the status of your return, please contact us at firstname.lastname@example.org.
If you receive an item that is damaged, please contact customer service immediately. Please note that we may request for you to email/send pictures of damaged or defective merchandise.